Lexus Hatfield
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- Based on 2 verified purchases in the last 3 months
Lexus Hatfield Verified Purchases
Total Active Purchases:
4
(Verified: 4)
Unfortunately, I was not fully satisfied with the overall experience after the sale was completed.
When I came to collect the vehicle, it had received a polish, but even the smallest scratches were still clearly visible – so it did not seem like a proper paint correction was done.
More importantly, I noticed a serious issue on the lower part of the driver’s door: there is a large patch of poorly applied paint, where the metal is exposed and already beginning to rust. It is clear that the area was sprayed over without proper repair or protection.
The rear bumper had a paint-related issue which was thankfully resolved – thank you for that. Similarly, the front bumper had a slight misalignment on the right side, which seemed fixed at first but has already started to shift again.
Additionally, there are small dent marks near the passenger-side door which were not addressed at all.
Finally, the puncture repair kit included in the vehicle is expired – the label even says not to use it past the expiry date, which indicates a lack of attention to detail and safety during the vehicle inspection.
I expected more from a Lexus Approved Used service. I hope you take this feedback seriously, as the post-sale inspection and preparation did not reflect the standards I associated with the Lexus brand.
Lexuts Hatfield were great because the sales man was very nice
Thank you for the positive rating, Faruk, we really appreciate it, and we look forward to seeing you again in the future!
I would not recommend Steven Eagell Lexus Hatfield at all because I am extremely dissatisfied with the service I received. Right from the get go, there have been a number of issues that have resulted in this negative feedback I am giving
Thank you for posting a review Shiraz and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could send your official complaint in full, including your contact details to feedback@steveneagell.co.uk, it will be addressed by Senior Management. Thank you.
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Contact
Location
Hours
Open - Closes 5:00pm
Saturday
8:30am - 5:00pm
Sunday
10:30am - 4:30pm
Monday
8:30am - 6:30pm
Tuesday
8:30am - 6:30pm
Wednesday
8:30am - 6:30pm
Thursday
8:30am - 6:30pm
Friday
8:30am - 6:30pm
